Hotel Manager of Ritz-Carlton Maui, Kapalua

Melissa Lee is an accomplished hospitality professional with more than 21 years of experience with The Ritz-Carlton Hotel Company. Throughout her distinguished career, she has held progressive leadership roles across culinary, food and beverage, and hotel operations, including Executive Chef, Executive Sous Chef, Executive Chef/Food & Beverage Executive Assistant Manager, Director of Hotel Operations, and currently Hotel Manager. her extensive operational expertise, combined with a passion for guest experience and team member development, has helped to drive excellence across multiple departments while fostering a culture of collaboration, service, an continuous improvement. Melissa is recognized for her ability to lead high-performing teams, mentor future hospitality leaders, and uphold the highest standards of luxury service. As Hotel Manager at The Ritz-Carlton Maui, Kapalua, Melissa oversees report operations with a focus on delivering exceptional guest experiences, supporting team engagement, and advancing the property's commitment to excellence within the Maui hospitality community.